Getting technical assistance

Information to note before calling for support

If you encounter problems with the filer that you cannot solve, you might need to contact your service provider or Network Appliance Technical Support for assistance. If you do, have the following information available:

• the system serial number
• the system configuration as reported by the sysconfig -v command (if the filer still responds to the command)
• any diagnostic messages that were reported (Diagnostic messages are in the /etc/messages file on the root volume.)

How to contact Network Appliance

The following table provides telephone and FAX numbers, and a URL that you can use to contact Network Appliance Technical Support.

Telephone	FAX	Web
For u.s. customers: 888 463-8277 For international customers: +1 408 367-3000 (ask for Technical Support)	(408) 367-3151	http://www.netapp.com/support/form.html

Copyright © 1999, Network Appliance, Inc. All rights reserved.

Part No. 210-02334
File: trbl1.htm
Last updated: 04/26/99 08:11:58