System messages

Address mark not found

Faulty hard disk drive subsystem (defective system board).

Call NetApp Customer Support.

Alert! Maximum memory 
size exceeded. Limiting 
memory size to 4 GB

System supports up to 256 MB of memory.

Remove one or more DIMM so that the total memory is 256 MB. See Replacing DIMMs.

Alert! Single-bit 
memory error previously 
detected in xxxx xxxxh

Improperly seated or faulty DIMM.

Replace DIMM with a type supported by NetApp. See Replacing DIMMs.

Alert! Previous 
processor thermal 
failure

The CPU exceeded operating temperature.

Call NetApp Customer Support.

Alert! Primary 
processor is out of 
rev. 

The system detected that the primary processor is not the correct revision (defective system board).

Alert! Processor 
thermal probe failure 
detected 

Faulty processor or defective system board.

Alert! Secondary 
processor is out of 
rev. 

The filer supports only one processor.

Alert! Uncorrectable 
memory error previously 
detected in xxxx xxxxh 

Improperly seated or faulty memory modules.

Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. See Replacing DIMMs.

Alert! Unsupported 
memory in DIMM slot(s) 
n. 

Unsupported memory module or modules installed in the specified slot.

Replace one or more DIMM so that all DIMM pairs are the same type. See Replacing DIMMs.

Attachment failed to 
respond 

Hard disk drive controller cannot send data to associated drive (defective system board).

Call NetApp Customer Support.

Auxiliary device 
failure 

Defective system board.

Bad command or file 
name 

Command entered does not exist, is faulty, or is not in the path name specified.

Use the correct command syntax or the correct file name.

Bad error-correction 
code (ECC) on disk read 

Controller has failed 

Defective system board.

Call NetApp Customer Support.

Boot: Couldn't find 
NTLDR 

A boot problem was encountered.

CPUs with different 
level 2 cache sizes 
detected 

Two CPU configurations are not supported.

Remove the second CPU or call NetApp Customer Support.

Data error 

Faulty hard disk drive.

Replace the hard disk drive. See Replacing disk drives.

Decreasing available 
memory 

One or more DIMM improperly seated or faulty.

Remove and reseat the DIMM. If the problem persists, replace the DIMM. See Replacing DIMMs.

Diskette drive 0 seek 
failure 

Improperly configured BIOS.

Call NetApp Customer Support.

Diskette read failure 

Diskette subsystem 
reset failed 

Embedded server 
management error 

Embedded server 
management is not 
present 

Embedded server management memory might be temporarily corrupted.

Shut down the system to clear the memory, then restart the system. If the problem persists, call NetApp Customer Support.

Gate A20 failure 

Defective system board.

Call NetApp Customer Support.

General failure 

Operating system corrupted or not installed properly.

Power cycle the filer. If the problem persists, call NetApp Customer Support.

Hard disk controller 
failure 

Incorrect configuration settings in System Setup program, improperly connected hard disk drive, or faulty hard disk drive controller subsystem (defective system board).

Call NetApp Customer Support.

Invalid configuration 
information - please 
run SETUP program 

Incorrect configuration settings in System Setup program, or faulty battery.

Check the System Setup configuration settings. Call NetApp Customer Support.

Invalid CPU speed 
detected 

Microprocessor not supported by system.

Call NetApp Customer Support.

Invalid NVRAM 
configuration, resource 
reallocated 

System detected and corrected a resource conflict when system resources were allocated using the System Setup program.

No action is required.

I/O parity interrupt at 
address 

Expansion card improperly installed or faulty.

Reinstall the expansion card. If the problem persists, replace the expansion card. See Installing or replacing expansion adapters.

Keyboard controller 
failure 

Defective system board.

Call NetApp Customer Support.

Keyboard failure 
Keyboard data line 
failure

Keyboard stuck key 
failure 

Memory address line 
failure at address, 
read value expecting 
value 

Memory double word 
logic failure at 

address, read value 
expecting value 

Memory odd/even logic 
failure at address, 
read value expecting 
value 

Memory write/read 
failure at address, 
read value expecting 
value

Faulty or improperly seated DIMM or defective system board.

Remove and reseat the DIMM. If the problem persists, replace the DIMMs. See Replacing DIMMs. If the problem still persists, call NetApp Customer Support.

Memory allocation error 
Faulty application 
Restart the 
application. Memory 
parity interrupt at 
address 

Improperly seated or faulty memory modules.

Remove and reseat the DIMMS. If the problem persists, replace the DIMMs. See Replacing DIMMs.

Memory tests terminated 
by keystroke 

POST memory test terminated by pressing the spacebar.

No action is required.

No boot device 
available 

One of the following situations is detected:

• NVRAM 4 adapter is not detected or is damaged.
• The CompactFlash^TM card is not found or has a corrupted boot image.
• BIOS Setup is not configured correctly.

Verify that all hardware is properly installed. If the problem persists, call NetApp Customer Support.

No boot sector on hard-
disk drive 

Incorrect configuration settings in System Setup program, or no operating system on hard disk drive.

Verify that the hard disk drive System Setup information is correct. If the problem persists, replace the NVRAM 4 adapter, as described in Installing or replacing expansion adapters.

No timer tick interrupt 

Defective system board.

Call NetApp Customer Support.

Non-system disk or disk 
error 

Faulty hard disk drive subsystem.

Verify that all hardware is properly installed. If the problem persists, call NetApp Customer Support.

Not a boot diskette 

Defective system board.

Call NetApp Customer Support.

Processor in socket 1 
not installed! 

Read fault Requested 
sector not found

Faulty hard disk drive subsystem (defective system board).

Replace the NVRAM 4 adapter, as described in Installing or replacing expansion adapters.

Reset failed 

Improperly connected hard disk drive or power cable.

Check that the hard disk drive carriers and the power connector are all properly connected to the SCSI backplane board. Reinstall the hard disk drive. Check all cable connections to the SCSI backplane board.

ROM bad checksum = 
address 

Expansion card improperly installed or faulty.

Reinstall the expansion card. If the problem persists, replace the expansion card. See Installing or replacing expansion adapters. If the problem persists, call NetApp Customer Support.

Sector not found 

Defective system board.

Call NetApp Customer Support.

Seek error

Seek operation failed 

Shutdown failure 

System backplane cable 
error 

Improperly attached interface cables.

Check the primary and secondary SCSI interface cable connections to the SCSI backplane board. If the problem persists, call NetApp Customer Support.

System backplane error 

Improperly attached or missing backplane.

Check the interface cable connections to the backplane board. If the problem persists, call NetApp Customer Support.

Time-of-day clock 
stopped 

Defective battery or faulty chip (defective system board).

Call NetApp Customer Support.

Time-of-day not set - 
please run SETUP 
program 

Incorrect Time or Date settings or defective system battery Check the Time and Date settings.

See the Software Setup Guide for instructions. If the problem persists, call NetApp Customer Support.

Timer chip counter 2 
failed 

Defective system board.

Call NetApp Customer Support.

Unexpected interrupt in 
protected mode 

Improperly seated memory modules or faulty keyboard/mouse controller chip set (defective system board).

Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. See Replacing DIMMs. If the problem persists, call NetApp Customer Support.

Unsupported CPU 
detected in Socket n 



Unsupported CPU speed 
detected! 

Microprocessor not supported by system.

Install a correct version of the microprocessor in the specified microprocessor socket. If the problem persists, call NetApp Customer Support.

Unsupported CPU speed 
in CMOS 

Microprocessor not supported by BIOS.

Call NetApp Customer Support.

Unsupported DIMM 
installed in the RAID 
DIMM slot! 

RAID memory module not supported by system.

Unsupported RAID key 
detected! 

RAID hardware key not supported by system.

Utility partition not 
available 

<F10> was pressed during boot, but no utility partition exists on the boot hard disk drive.

Power cycle the filer and do not touch the keyboard during boot. The utility partition is not supported,

Warning! Detected mode 
switch from RAID to 
SCSI on the onboard 
RAID channel. Data loss 
will occur! Press Y to 
confirm the change; 
press any other key to 
cancel. 

Defective system board.

Call NetApp Customer Support.

Write fault 

Write fault on selected 
drive

Faulty hard disk drive.

Replace the hard disk drive. See Replacing disk drives.