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Legal Information
Copyright
Trademarks
Support note
Communications regulations
Contact Information
Preface
Safety Information
Overview of the Diagnostics Guide
About diagnostics
Optional materials
Booting the diagnostics program
Booting from FLASH
Booting from CompactFlash
Booting from a diskette
Running Diagnostics
Diagnostic Monitor user interface
Diagnostics menu options
Commands menu options
Options menu options
Running diagnostic tests
Running all diagnostic tests
Running individual diagnostic tests
Test results
Diagnostics Menus
Motherboard diagnostics
C1200 motherboard tests
C2100 motherboard tests
F85 motherboard tests
F87 motherboard tests
F800 series/C3100/C6100/R100 motherboard tests
FAS900 series/R150 motherboard tests
Main memory diagnostics
Card diagnostics
ATM diagnostics
DAFS diagnostics
Cluster interconnect diagnostics
Ethernet diagnostics
FC-AL diagnostics
FDDI diagnostics
Gigabit diagnostics
NVRAM diagnostics
RMC diagnostics
SCSI diagnostics
Floppy drive diagnostics
CompactFlash card diagnostics
Stress diagnostics
Error Messages
Error message coding conventions
DAH0001 through DAH0387
DAS0014 through DAS0015
DAU0004
DBH0301 through DBH0501
DBS0307
DEH0001 through DEH0216
DES0007 through DES0022
DFH0001 through DFH0032
DGH0001 through DGH0285
DGS0006
DHH0001
DLH0001 through DLH0100
DMH0001 through DMH0352
DMS0060 through DMS0061
DNH0101 through DNH0550
DNU0002 through DNU0106
DOH0001 through DOH0012
DPH0001 through DPH0029
DRH0001 through DRH0012
DRS0010
DRU0009
DSH0001 through DSH1015
DTH0001 through DTH0053
DTS0002, DTS0003, and DTS0010
DUH0002 through DUH0224
DUS0001
DZH0101 through DZH2002
DZS0430
Environmental Error Messages
C1200 environmental error codes
C2100 environmental error codes
F85 environmental error codes
F87 environmental error codes
F810 environmental error codes
F820/C3100 environmental error codes
F825 environmental error codes
F840/C6100 environmental error codes
F880 environmental error codes
FAS940 environmental error codes
FAS960 environmental error codes
R100 environmental error codes
R150 environmental error codes

DEH0001 through DEH0216
DEH0001 through DEH0022

Error message description

The following messages can be generated for this message group. The corrective action for this error message grouping is below the error message description.

Error code Sample message Description

DEH0001

Verify failed

Test failed to verify the SROM contents because the SROM was not programmed correctly.

DEH0003

Unknown PHY type hex_value hex_value

Physical layer of the device is not the correct supported version or type.

DEH0004

Reg(offset-hex_value) = hex_value(hex_value)

Expected and actual register values for the software reset test are displayed.

DEH0006

Setup frame timeout status (hex_value)

Card could not set up the frame for transmit

DEH0009

Receiving error (status - hex_value)

Error type on the receive is displayed.

DEH0010

Too many retries

Number of retries on the Ethernet receiver exceeded the maximum set for the card.

DEH0011

Frame dec_value receive (hex_value), transmit (hex_value) dec_value

Transmitted and received data do not match. The data at the mismatch location is displayed.

DEH0012

Status - hex_value

Displays the status register at which the error was reported.

DEH0013

Invalid device selected

Selected card does not exist. This error message is for MAC address programming in case the motherboard has multiple MAC devices.

DEH0014

Invalid address

Entered MAC address for the card is not valid.

DEH0015

Device dec_value invalid address

MAC address for the quad Ethernet card is not valid for the specified port.

DEH0016

Bad status

Card received a bad status from the PCI status register.

DEH0017

10Base-T failed

The 10Base-T card failed the external loopback test. Check the loopback plugs.

DEH0018

100Base-TX failed

The 100Base-TX card failed the external loopback test. Check the loopback plugs.

DEH0019

(mode switch) 10Base-T failed

The 10Base-T card failed the external loopback test. Check the mode switch.

DEH0020

(mode switch) 100Base-TX failed

The 100Base-TX card failed the external loopback test. Check the mode switch.

DEH0021

10Base-T test internal loopback failed

The 10Base-T card failed the internal loopback test.

DEH0022

Did not transmit

Card did not transmit the test data to the network.

Corrective action for DEH0001 through DEH0022

The following table lists the error message groupings and corrective action that can be taken for the error message group.

Error message group Corrective action

DEH0001-DEH0004
DEH0006
DEH0009-DEH0016
DEH0018-DEH0021

Replace the Ethernet card or contact Network Appliance Technical Support.

DEH0017, DEH0022

  1. Check that the external loopback plug is connected. 

  2. If it is connected and the Ethernet card still fails, call Network Appliance Technical Support.