images/nav1.gif (4223 bytes)

Legal Information
Copyright
Trademarks
Support note
Communications regulations
Contact Information
Preface
Safety Information
Overview of the Diagnostics Guide
About diagnostics
Optional materials
Booting the diagnostics program
Booting from FLASH
Booting from CompactFlash
Booting from a diskette
Running Diagnostics
Diagnostic Monitor user interface
Diagnostics menu options
Commands menu options
Options menu options
Running diagnostic tests
Running all diagnostic tests
Running individual diagnostic tests
Test results
Diagnostics Menus
Motherboard diagnostics
C1200 motherboard tests
C2100 motherboard tests
F85 motherboard tests
F87 motherboard tests
F800 series/C3100/C6100/R100 motherboard tests
FAS900 series/R150 motherboard tests
Main memory diagnostics
Card diagnostics
ATM diagnostics
DAFS diagnostics
Cluster interconnect diagnostics
Ethernet diagnostics
FC-AL diagnostics
FDDI diagnostics
Gigabit diagnostics
NVRAM diagnostics
RMC diagnostics
SCSI diagnostics
Floppy drive diagnostics
CompactFlash card diagnostics
Stress diagnostics
Error Messages
Error message coding conventions
DAH0001 through DAH0387
DAS0014 through DAS0015
DAU0004
DBH0301 through DBH0501
DBS0307
DEH0001 through DEH0216
DES0007 through DES0022
DFH0001 through DFH0032
DGH0001 through DGH0285
DGS0006
DHH0001
DLH0001 through DLH0100
DMH0001 through DMH0352
DMS0060 through DMS0061
DNH0101 through DNH0550
DNU0002 through DNU0106
DOH0001 through DOH0012
DPH0001 through DPH0029
DRH0001 through DRH0012
DRS0010
DRU0009
DSH0001 through DSH1015
DTH0001 through DTH0053
DTS0002, DTS0003, and DTS0010
DUH0002 through DUH0224
DUS0001
DZH0101 through DZH2002
DZS0430
Environmental Error Messages
C1200 environmental error codes
C2100 environmental error codes
F85 environmental error codes
F87 environmental error codes
F810 environmental error codes
F820/C3100 environmental error codes
F825 environmental error codes
F840/C6100 environmental error codes
F880 environmental error codes
FAS940 environmental error codes
FAS960 environmental error codes
R100 environmental error codes
R150 environmental error codes

DGH0001 through DGH0285
DGH0250 through DGH0285

Error message description

The following messages can be generated for this message group. The corrective action for this error message grouping is below the error message description.

Error code Sample message Description

DGH0250

The control register offset is out of bounds

Outbound message register does not have the correct value.

DGH0251

Failed to set up command queue

Failed to allocate memory and initialize the command queue.

DGH0252

Failed to set up interrupt queue

Failed to allocate memory and initialize the interrupt queue.

DGH0253

Failed to reset NIC

Failed to reset the card.

DGH0254

NIC in wrong state

After reset, the card is not in standby state.

DGH0255

Queue not found

Return interrupt queue is empty.

DGH0256

Interrupt bit not set

Card did not set the interrupt bit after executing the command, and timed out.

DGH0257

Invalid parameter

Return error status from the card.

DGH0258

Invalid state

DGH0259

Resource error

DGH0260

EEPROM checksum mismatch

Read and expected checksum do not match.

DGH0261

Invalid command

Return error code from card.

DGH0262

Unknown error hex_value

DGH0263

Reply message expected

Host was expecting a reply message, but did not get it.

DGH0264

Notify message expected

Host was expecting a notify message, but did not get it.

DGH0265

Loopback start failure

Return error code from card during loopback test and DMA test.

DGH0266

Set loopback failure

DGH0267

Allocate packet failure

DGH0268

Data mismatch

DGH0269

Packet not received

DGH0270

Reset loopback failure

DGH0271

Link could not be established

DGH0272

Loopback packet not sent

DGH0273

DMA test fail

DGH0274

Could not get the interrupt

Host was waiting for interrupt, but timed out.

DGH0275

Card failed to reboot

Card failed to reboot during warm reset.

DGH0276

DRAM data bus failure

Return error code from card during warm reset.

DGH0277

DRAM address bus stuck high failure

DGH0278

DRAM address bus stuck low failure

DGH0279

DRAM address bus shorted failure

DGH0280

Memory test report device failure

DGH0281

Flash checksum mismatch

DGH0282

Could not initialize the registers

Failed to initialize device registers.

DGH0283

Flash manufacture ID and device ID do not match

Read out manufacture ID and device ID of the flash are not what was expected.

DGH0284

8M PCI memory, i960 switches 1 & 2 must be on

Unless 16M is mapped in, switches 1 and 2 are not set to On.

DGH0285

hex_value PCI memory should be 16M

16M should be mapped in.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for the error message group.

Error message group Corrective action

DGH0250-DGH0268
DGH0270-DGH0285

Replace the GbE card or contact Network Appliance Technical Support.

DGH0269

  1. Check that the external loopback plug is connected.
  2. If it is connected and the GbE card still fails, call Network Appliance Technical Support.