DZH0101 through DZH2002

Message type

This error message grouping covers hardware errors associated with the motherboard or backplane of the filer. The corrective action for this error message grouping is below the error message description.

Error message description

The following messages can be generated for this message group.

Error code	Sample message	Description
DZH0101	Unexpected GPR value of = hex_value, expected range = hex_value	Invalid register read.
DZH0104	Conflicting CRCs; CRC1 = hex_value, CRC2 = hex_value	Bad boot ROM/FLASH encountered.
DZH0105	First CRC has garbage: CRC1=hex_value	Bad boot ROM/FLASH encountered.
DZH0106	Second CRC has garbage: CRC2=hex_value	Bad boot ROM/FLASH encountered.
DZH0123	Noisy com port # dec_value	Motherboard was not ready to receive data from the serial port.
DZH0124	Com port # dec_value hung; never saw <receive ready>
DZH0125	Com port # dec_value data received does not match data sent	A data mismatch was received from the serial port.
DZH0126	Burst data transfer hung	Motherboard was not ready to receive data from the serial port.
DZH0127	Com port # dec_value burst data received does not match data sent	A data mismatch was received from the serial port.
DZH0136	Unable to read motherboard SEEPROM, error code = dec_value	Failed to read motherboard SEEPROM.
DZH0137	Can't program backplane SEEPROM, error code = dec_value	Failed to program backplane SEEPROM.
DZH0138	Can't program motherboard SEEPROM, error code = dec_value	Failed to program motherboard SEEPROM.
DZH0150	Super I/O config error; config = hex_value, expected hex_value	An invalid device ID was read from the Super I/O.
DZH0154	Unable to read backplane SEEPROM, error code = dec_value	Failed to read backplane SEEPROM.
DZH0155
DZH0160
DZH0161
DZH0162
DZH0163
DZH0164
DZH0165	Unable to read motherboard SEEPROM, error code = dec_value	Failed to read motherboard SEEPROM.
DZH0166
DZH0167
DZH0168
DZH0169	Can't program backplane SEEPROM, error code = dec_value	Failed to program backplane SEEPROM.
DZH0170	Unrecognized device (ID = hex_value, hex_value) in slot dec_value	Unrecognized PCI device.
DZH0171	No card detected in slot dec_value	No PCI device found in indicated slot.
DZH0172	Card detected in (nonexistent) slot dec_value	Invalid PCI card found in indicated slot.
DZH0175	Unable to read backplane SEEPROM, error code = dec_value	Failed to read backplane SEEPROM.
DZH0195	Invalid CPU dec_value installed	Invalid CPU slot installed.
DZH0196	Incorrect sensor ASCII_value	An incorrect sensor type was found.
DZH0197	Unsupported sensor type dec_value	Sensor type found is unsupported.
DZH0215	Invalid CPU dec_value microcode revision	CPU has unsupported microcode.
DZH0216	Invalid CPU microcode revision	CPU has unsupported microcode.
DZH0218	Invalid CPU dec_value MHz	CPU speed is unsupported.
DZH0219	UNKNOWN model	Model number is incorrect (for example, filer or NetCache model number).
DZH0301	21071 - CA GCR register wrong	Invalid register read.
DZH0302	21071 - CA TENR register wrong
DZH0303	21071 - DA DCSR register wrong
DZH0304	21071 - DA PCI base address register wrong
DZH0305	21071 - DA PCI mask register wrong
DZH0306	21071 - DA host address extension register 0 wrong
DZH0307	21071 - CA error detected - hex_value	Error in reading the register.
DZH0308	Host chipset errors detected	Chipset error is detected.
DZH0309	Corrected 1-bit ECC error	1-bit ECC error is detected.
DZH0310	Uncorrectable ECC error	Unknown ECC error is detected.
DZH0311	System bus parity error	System bus error is detected.
DZH0312	Attempt to access nonexistent memory	Memory access out of bounds.
DZH0313	PCI bus system error	PCI bus error is detected.
DZH0314	PCI bus data parity error	PCI bus data parity error is detected.
DZH0315	PCI bus address parity error	PCI bus address parity error is detected.
DZH0316	PCI master abort	PCI bus master abort is detected.
DZH0317	PCI target abort	PCI bus target abort is detected.
DZH0318	Invalid PTE on scatter-gather	Invalid PTE on scatter-gather access is detected.
DZH0319	FLASH not write enabled error	Could not write the FLASH.
DZH0320	I/O timeout occurred (R/W > 1)	One-second I/O timeout occurred.
DZH0321	Correctable ECC error occurred while error register locked	Correctable ECC error with error register locked.
DZH0322	Uncorrectable ECC error occurred	Uncorrectable ECC error with error register locked.
DZH0323	System bus parity error occurred	System bus parity error with error register locked.
DZH0324	Access to nonexistent memory occurred	Memory access out of bounds with error register locked.
DZH0325	PCI bus system error occurred while error register locked	PCI bus system error with error register locked.
DZH0326	PCI bus address parity error occurred	PCI bus address parity error with error register locked.
DZH0327	PCI master abort occurred while error register locked	PCI bus master abort with error register locked.
DZH0328	PCI target abort occurred while error register locked	PCI bus target abort with error register locked.
DZH0329	Invalid PTE error on scatter/gather occurred	Invalid PTE on scatter-gather access with error register locked.
DZH0330	FLASH not write-enabled error	Cannot write FLASH error with error register locked.
DZH0331	I/O timeout occurred while error register locked	One-second I/O timeout with error register locked.
DZH0332	An error occurred while error register locked	Errors occurred while the error register was locked.
DZH0333	Tsunami error detected P0 - hex_value	Chipset error occurred.
DZH0334	Tsunami error detected P1 - hex_value	Error in chipset register.
DZH0335	Unknown system; cannot check ISA bridge	Invalid system type.
DZH0336	Unknown system; cannot check PCI bridge	Invalid system type.
DZH0337	Conflicting CRCs (FLASH half = dec_value)	Incorrect CRC.
DZH0338	First CRC has garbage (FLASH half = dec_value)	CRC in first half is incorrect.
DZH0339	Second CRC has garbage (FLASH half = dec_value)	CRC in second half is incorrect.
DZH0340	Conflicting CRCs; CRC1 = hex_value, CRC2 = hex_value	Incorrect CRC.
DZH0341	First CRC has garbage CRC1 = hex_value	CRC in first half is incorrect.
DZH0342	Second CRC has garbage CRC2 = hex_value	CRC in second half is incorrect.
DZH0343	Conflicting CRCs (FLASH half = dec_value)	Incorrect CRC.
DZH0344	First CRC has garbage (FLASH half = dec_value)	CRC in first half is incorrect.
DZH0345	Second CRC has garbage (FLASH half = dec_value)	CRC in second half is incorrect.
DZH0346	System info checksum error	Checksum is not correct.
DZH0347	System information missing	System information is not programmed correctly.
DZH0348	Cache size (hex_value) mismatch with model (ASCII_value)	Incorrect cache size found.
DZH0349	Conflicting CRCs (FLASH half = dec_value)	Incorrect CRC.
DZH0350	First CRC has garbage (FLASH half = dec_value)	CRC in first half is incorrect.
DZH0351	Second CRC has garbage (FLASH half = dec_value)	CRC in second half is incorrect.
DZH0352	Conflicting CRCs; CRC1 = hex_value, CRC2 = hex_value	Incorrect CRC.
DZH0353	CRC has garbage; CRC = hex_value	Incorrect CRC.
DZH0354	R/W test, address = hex_value expected = hex_value	Onboard NVRAM has an incorrect value.
DZH0355	Readback, address = hex_value expected = hex_value	Incorrect value read back from NVRAM.
DZH0356	Conflicting CRCs; CRC1 = hex_value, CRC3 = hex_value	Incorrect CRC.
DZH0357	Conflicting CRCs; CRC1 = hex_value, CRC2 = hex_value
DZH0358	CRC has garbage; CRC = hex_value
DZH0359	R/W test; address = hex_value expected = hex_value	Onboard NVRAM has an incorrect value.
DZH0360	Readback; address = hex_value expected = hex_value	Incorrect value read back from onboard NVRAM.
DZH0361	Conflicting CRCs; CRC1 = hex_value, CRC3 = hex_value	Incorrect CRC.
DZH0362	Battery dead; RTC not functional	RTC battery is not working.
DZH0363	Update-busy signal never cleared	Signal refresh did not take place.
DZH0364	Seconds not counting properly	RTC seconds value is incorrect.
DZH0365	Day-of-week not in proper range	RTC day of week is incorrect.
DZH0366	Tiny NVRAM; address = hex_value expected = hex_value	Onboard NVRAM test failed on data mismatch.
DZH0367	Tiny NVRAM; address = hex_value expected = hex_value	NVRAM failed the data compare check.
DZH0368	Super I/O config reg 0 error	Incorrect register configuration.
DZH0369	Super I/O config reg 1 error
DZH0370	Super I/O config reg 2 error
DZH0371	Invalid super I/O chip ID; Read = hex_value, expected = hex_value
DZH0372	Super I/O device ID error	Incorrect device ID.
DZH0373	Super I/O revision error	Incorrect revision.
DZH0374	Super I/O power control error	Incorrect power control settings.
DZH0375	Noisy com port # dec_value	Comm port signal error detected.
DZH0376	Com Port # dec_value hung	Comm port stuck.
DZH0377	Com Port # dec_value data received does not match	Comm port failed on data mismatch.
DZH0378	Burst data transfer hung	Comm port failed on data transfer.
DZH0379	Com Port # dec_value burst data received does not match	Comm port failed on data comparison.
DZH0415	Expected overtemp signal missing (sensor)	No over-temperature signal detected.
DZH0416	Can't write FLASH	Cannot program the FLASH.
DZH0419	Can't write FLASH	Cannot program the FLASH.
DZH0428	Unrecognized device (ID = hex_value, hex_value) in slot dec_value	Incorrect device is detected.
DZH0431	No card detected in slot dec_value	No card is in the selected slot.
DZH0432	Card detected in (nonexistent) slot dec_value	A card is found in a slot that does not exist.
DZH0435	Expected overtemp interrupt A did not occur	Expected interrupt signal did not occur.
DZH0436	Expected overtemp interrupt B did not occur
DZH0437	Expected overtemp interrupt C did not occur
DZH0438	Bad CRC in PS_dec_value; got hex_value, expected hex_value	Incorrect CRC on power supply EEPROM.
DZH0446	Backplane over temperature	Backplane temperature is beyond range.
DZH0447	Read i2c failed	i2c cannot be read.
DZH0448	Write EEPROM failed	Cannot write to the EEPROM.
DZH0449	Write EEPROM failed	Cannot write to the EEPROM.
DZH0450	Read EEPROM failed	Cannot read from the EEPROM.
DZH0451	Failed to read PS status remove Jumper J1 (backplane)	Need to remove the jumper to read the power supply status.
DZH0452	Conflicting CRCs; CRC1 = hex_value, CRC2 = hex_value	Incorrect CRC.
DZH0453	CRC has garbage; CRC = %08x	Incorrect CRC.
DZH0454	R/W test; address = hex_value expected = hex_value, actual = hex_value\n	Onboard NVRAM read/write test failed.
DZH0455	Readback; address = hex_value expected = hex_value, actual = hex_value	Onboard NVRAM test failed on data comparison.
DZH0456	Conflicting CRCs; CRC1 = hex_value, CRC3 = hex_value	Incorrect CRC.
DZH0507	MP table checksum bad	Cache data error.
DZH0508	MP table checksum bad	Cache data error.
DZH0601	Data error in cache tag test	Unexpected data read.
DZH0602	MP cache test CPU dec_value is too slow	CPU failed MP cache test.
DZH0801	Expected ASCII_value (i.e., voltage) overvoltage interrupt did not occur	Expected voltage interrupt did not occur.
DZH0802	Expected ASCII_value (i.e., voltage) undervoltage interrupt did not occur	Expected voltage interrupt did not occur.
DZH2000	Unable to write Xfiler PEF Table entry	Unable to add the Platform Event Filter entry into the table, which controls the watchdog functionality.
DZH2001	Watchdog did not bite	The expected watchdog interrupt did not occur.
DZH2002	Incorrect CIOB installed. The motherboard requires revision %d, but revision %d was found.	The wrong revision of CIOB was found on the motherboard.

Corrective action

The following table lists the error message groupings and corrective action that can be taken for the error message group.

Error message group	Corrective action
DZH0101-DZH0106 DZH0123-DZH0127 DZH0136-DZH0138 DZH0150 DZH0154-DZH0168 DZH0194 DZH0301-DZH0308 DZH0319 DZH0330 DZH0354-DZH0355 DZH0359 DZH0366-DZH0379 DZH0416, DZH0419 DZH0454-DZH0455	Motherboard error, call Network Appliance Technical Support.
DZH0415 DZH0435-DZH0437 (interrupt) DZH0446	Check that the fans are running. Replace the defective fans. Check that the air vents are clear of dirt or debris. Clean the vents if clogged. Replace the motherboard if the fans are working and the vents are clear. Call Network Appliance Technical Support if the error is not corrected.
DZH0195 DZH0309-DZH0312 DZH0318 DZH0320-DZH0324 DZH0329 DZH0330-DZH0353 DZH0356-DZH0358 DZH0360-DZH0365 DZH0447-DZH0450 DZH0452-DZH0453 DZH0456	Call Network Appliance Technical Support.
DZH0170-DZH0172 DZH0313-DZH0317 DZH0325-DZH0328	Check that the correct PCI device is in the correct slot. Replace the PCI device. Replace the motherboard if the PCI device is not working. Call Network Appliance Technical Support if the error is not corrected.
DZH0394-DZH0398 DZH0438	Check that the power supplies are connected and running. Replace the defective power supply. Replace the motherboard if power supplies are good. Call Network Appliance Technical Support for instructions if the error is not corrected.
DZH0442-DZH0445	Check the battery connections. Replace the battery if connections are good. Call Network Appliance Technical Support for instructions if the error is not corrected.
DZH0215-DZH0216	Replace the CPU. If the CPU is good, replace the motherboard. Call Network Appliance Technical Support if the error is not corrected.
DZH0218-DZH0219 DZH0507-DZH0508 DZH0601-DZH0602 DZH2000-DZH2002	Replace the motherboard. Call Network Appliance Technical Support if the error is not corrected.
DZH0428 DZH0431-DZH0432	Check the device at the indicated slot and replace it with the correct device. If the device is correct, replace the motherboard. Call Network Appliance Technical Support if the error is not corrected.
DZH0451	Check the jumper location and move it to the correct location. If this does not solve the error, call Network Appliance Technical Support.
DZH0801-DZH0802	Check power supplies and replace defective units. Call Network Appliance Technical Support if the error is not corrected.