The filer sends autosupport messages to Network Appliance Technical Support about your filer after any of several events. The autosupport message includes a log level that indicates the priority assignment from Network Appliance Technical Support:
The following table lists autosupport message titles that are automatically sent, along with descriptions of the events that triggered each message and the case priority by which it will be handled by Network Appliance.
If you are using autosupport locally, you will see these log levels in the subject line of the autosupport e-mail that you receive.
The Note To column indicates whether a short form of the autosupport message is sent to the recipients listed in the Note To field.
Autosupport message title
|
Event
|
Log level
|
Note To field
|
|---|
|
Note
(x) is a variable indicating that portions of the message string will vary depending on the nature of the event. |
BATTERY_LOW
|
NVRAM lithium battery is low.
|
WARNING
|
Yes
|
BMC_EVENT: BUS ERROR
|
A Baseboard Management Controller (BMC) event has been detected.
|
WARNING
|
Yes
|
BMC_EVENT: POST ERROR
|
A BMC event has been detected.
|
WARNING
|
Yes
|
CHECK REMOTE MANAGEMENT
CONTROLLER'S INTERNAL CABLE
|
The remote management controller's (RMC's) internal cable needs to be connected.
|
ERROR
|
Yes
|
CLUSTER DOWNREV BOOT
FIRMWARE
|
Open firmware (OFW) version is outdated. You must upgrade to OFW version 3.2_i1 or later.
|
WARNING
|
Yes
|
CLUSTER ERROR: DISK/SHELF
COUNT MISMATCH
|
Cluster takeover was incorrectly configured.
|
ERROR
|
Yes
|
CLUSTER GIVEBACK COMPLETE
|
Cluster giveback occurred.
|
INFO
|
No
|
CLUSTER TAKEOVER COMPLETE
AUTOMATIC
|
Automatic cluster takeover of partner was successful.
|
ERROR
|
Yes
|
CLUSTER TAKEOVER COMPLETE
MANUAL
|
Manual cluster takeover of partner was successful.
|
INFO
|
No
|
CLUSTER TAKEOVER FAILED
|
Cluster takeover of partner was unsuccessful.
|
CRITICAL
|
Yes
|
CONFIGURATION_ERROR
|
Fibre channel disk shelf configuration error occurred.
|
WARNING
|
Yes
|
CPU FAN WARNING - (x)
|
A CPU fan failed.
|
WARNING
|
Yes
|
DAFS-VI NIC HALTED-DAFS
SERVICE MAY BE INACCESSIBLE
|
A DAFS NIC failed.
|
ERROR
|
Yes
|
DEVICE_QUALIFICATION_FAILED
|
Device qualification error occurred.
|
ERROR
|
Yes
|
DISK CONFIGURATION ERROR
|
A non-fatal disk configuration error was found.
|
WARNING
|
Yes
|
DISK FAILED
|
A disk failed.
|
WARNING
|
Yes
|
DISK_FAIL - Bypassed by ESH
|
A disk was bypassed.
|
WARNING
|
Yes
|
DISK_FAILURE_PREDICTED
|
Storage health monitor determined that disk failure is forthcoming.
|
WARNING
|
Yes
|
DISK_FIRMWARE_NEEDED_UPDATE
|
Out-of-date disk firmware detected.
|
ERROR
|
Yes
|
DISK INIT FAILED
|
Disk failed to initialize.
|
WARNING
|
Yes
|
DISK_IO_DEGRADED
|
Storage health monitor detected degraded disk I/O.
|
WARNING
|
Yes
|
DISK LABELED BROKEN
|
Disk was labeled broken.
|
WARNING
|
Yes
|
DISK_LOW_THRUPUT
|
Storage health monitor detected low disk throughput.
|
NOTICE
|
Yes
|
DISK MISSING
|
Disk is missing.
|
INFO
|
Yes
|
DISK NOT RESPONDING
|
Disk is not responding.
|
WARNING
|
Yes
|
DISK NOT SPINNING
|
Disk failed to start spinning.
|
CRITICAL
|
Yes
|
DISK RECONSTRUCTION FAILED
|
Disk failed reconstruction.
|
ERROR
|
Yes
|
DISK_RECOVERED_ERRORS
|
Storage health monitor detected a SCSI sense error.
|
WARNING
|
Yes
|
DISK SCRUB MEDIUM ERROR
|
Disk scrub reported media error.
|
INFO
|
Yes
|
DISK SCRUB PARITY
INCONSISTENCY
|
Disk scrub detected parity inconsistencies.
|
ERROR
|
Yes
|
DISK SCRUB CHECKSUM ERROR
|
Disk scrub detected checksum errors.
|
ERROR
|
Yes
|
(x = EMS event data)
|
EMS event occurred.
|
INFO
|
Yes
|
Exceeded Maximum Raw
Capacity
|
Maximum raw capacity of the file system has been reached.
|
CRITICAL
|
Yes
|
(x)FAN_FAIL
|
Fan failure occurred.
|
WARNING
|
Yes
|
FC-AL LINK_FAILURE
|
Fibre channel arbitrated loop has link failures.
|
ERROR
|
Yes
|
FC-AL RECOVERABLE ERRORS
|
Fibre channel arbitrated loop is unreliable.
|
ERROR
|
Yes
|
FILESYSTEM DISK ADMIN
FAILED
|
A disk was failed by the administrator.
|
INFO
|
Yes
|
FILESYSTEM DISK FAILED
|
File system disk failed.
|
WARNING
|
Yes
|
FILESYSTEM DISK MISSING
|
File system disk is missing.
|
INFO
|
Yes
|
FILESYSTEM DISK NOT
RESPONDING
|
A system disk is not responding.
|
WARNING
|
Yes
|
OUT OF INODES
|
File system has run out of inodes.
|
ERROR
|
Yes
|
OVER_TEMPERATURE_SHUTDOWN
|
Shutdown occurred because of overheating.
|
CRITICAL
|
Yes
|
OVER_TEMPERATURE_WARNING
|
System temperature is too high, but within operational limits of the system.
|
ERROR
|
Yes
|
PARTNER DOWN, TAKEOVER
IMPOSSIBLE
|
Partner is down and takeover cannot begin.
|
ERROR
|
Yes
|
POSSIBLE BAD RAM
|
Correctable ECC errors are masked off. Possible bad or poorly seated memory or faulty motherboard.
|
WARNING
|
Yes
|
POSSIBLE UNLINKED INODE
|
Upgrade of an earlier Data ONTAP release possibly caused an unlinked inode.
|
ERROR
|
Yes
|
(x) POWER_SUPPLY_DEGRADED
|
Partial RPS failure* occurred.
|
WARNING
|
Yes
|
REBOOT
|
System rebooted.
|
INFO
|
Yes
|
REBOOT (after entering
firmware)
|
System rebooted after loading firmware.
|
INFO
|
Yes
|
REBOOT (after giveback)
|
System rebooted after a cluster giveback.
|
INFO
|
Yes
|
REBOOT (after WAFL_check)
|
System rebooted after running a WAFL® check.
|
INFO
|
Yes
|
REBOOT (CLUSTER TAKEOVER)
|
Cluster takeover of a failed filer occurred.
|
WARNING
|
Yes
|
REBOOT (halt command)
|
System was rebooted with the halt command.
|
INFO
|
Yes
|
REBOOT (internal halt)
|
System reboot was caused by an internal halt.
|
INFO
|
Yes
|
REBOOT (internal reboot)
|
System reboot was caused by an internal reboot.
|
INFO
|
Yes
|
REBOOT (panic)
|
System was rebooted following a panic.
|
WARNING
|
Yes
|
REBOOT (power glitch)
|
System reboot was caused by problems with power.
|
INFO
|
Yes
|
REBOOT (power on)
|
System reboot was caused by turning on power.
|
INFO
|
Yes
|
REBOOT (reboot command)
|
System was rebooted with the reboot command.
|
INFO
|
No
|
REBOOT (watchdog reset)
|
System reboot was caused by a watchdog timer reset.
|
ERROR
|
Yes
|
REPLACE REMOTE MANAGEMENT
CONTROLLER
|
The RMC is bad and needs to be replaced.
|
ERROR
|
Yes
|
SHELF COOLING UNIT FAILED
|
Shelf fan is failing.
|
WARNING
|
Yes
|
SHELF COOLING UNIT FAILED
|
Shelf fan failed.
|
CRITICAL
|
Yes
|
SHELF_FAULT
|
Disk shelf error occurred.
|
WARNING
|
Yes
|
SHELF OVER TEMP
(x)C (x)F
|
Disk shelf has a critical over-temperature condition.
|
WARNING
|
Yes
|
SNMP USER DEFINED TRAP
|
Messages were triggered by SNMP traps.
|
INFO
|
No
|
SPARE DISK ADMIN REMOVED
|
A spare disk was removed by the administrator.
|
INFO
|
Yes
|
SPARE DISK FAILED
|
Spare disk failure occurred.
|
WARNING
|
Yes
|
SPARE DISK MISSING
|
Spare disk is missing.
|
INFO
|
Yes
|
SPARE DISK NOT RESPONDING
|
A spare disk is not responding.
|
WARNING
|
Yes
|
SPARES_LOW
|
Getting low on spare disks; some RAID groups have no hot spares available.
|
WARNING
|
Yes
|
SYNCMIRROR FAULT ISOLATION
|
SyncMirror has non-fault-isolated plexes.
|
ERROR
|
Yes
|
SYNCMIRROR PLEX FAILED
|
A SyncMirror plex failed.
|
ERROR
|
Yes
|
SYNCMIRROR VERIFY FAILED
|
A SyncMirror verify failed.
|
ERROR
|
Yes
|
SYSTEM CONFIGURATION ERROR
|
Incorrect system hardware configuration or internal error was detected. Used for critical errors only.
|
ERROR
|
Yes
|
SYSTEM CONFIGURATION
WARNING
|
Incorrect system hardware configuration or internal error was detected. Used for less critical errors.
|
WARNING
|
Yes
|
UNDER_TEMPERATURE_SHUTDOWN
|
System is shutting down because of very low temperature.
|
CRITICAL
|
Yes
|
UNDER_TEMPERATURE_WARNING
|
System temperature is too low but within operational limits of the system.
|
ERROR
|
Yes
|
UPS LINE POWER RESTORED
|
An uninterruptible power supply (UPS) event was detected.
|
INFO
|
Yes
|
UPS PWR GOOD LOW BATTERY
|
The battery backup for a UPS system is low, but the system is still functioning normally.
|
NOTICE
|
Yes
|
UPS PWR GOOD CRITICAL
BATTERY
|
The battery backup for a UPS system is critically low, but the system is still functioning.
|
NOTICE
|
Yes
|
UPS ON BATTERY
|
Line power for a UPS system has failed and the system is running on the battery.
|
CRITICAL
|
Yes
|
UPS LOW BATTERY
|
Battery power for a UPS system is running low.
|
CRITICAL
|
Yes
|
UPS SHUTTING DOWN
|
Battery power for a UPS system failed and the system is shutting down.
|
CRITICAL
|
Yes
|
USER_TRIGGERED (x - user
supplied subject)
|
A user has manually issued an autosupport message using the option autosupport.doit command.
|
INFO
|
Yes
|
WAFL_check
|
The wack command was run.
|
CRITICAL
|
Yes
|
WAFL INCONSISTENT
|
A volume has been found to be in the WAFL inconsistent state.
|
ERROR
|
Yes
|
WEEKLY_LOG
|
Weekly backup of /etc/messages occurred.
|
INFO
|
No
|
Subject determined by
autosupport
|
Mini-core was sent to Network Appliance.
|
ERROR
|
No
|
The following table lists autosupport message titles that may be sent by autosupport from Network Appliance Windows clients. The (x) in the autosupport message title represents a client-specific string.
