Receiving automatic technical support

Contents of autosupport messages

Contents of autosupport event messages and weekly reports

Autosupport messages contain various kinds of information, such as dates, version numbers, and serial numbers. Contents shown here are represented as follows:

Items marked with an asterisk (*) are suppressed in the Autosupport.content Minimal format.
Items marked with two asterisks (**) are filtered in the Autosupport.content Minimal format.
Commands marked with a dagger () are advanced commands. It you want more information on the output of these commands, call Network Appliance Customer Service.
Commands marked with a double dagger () print as shown if the verbose option is not set for them.
Commands that show both the verbose and regular options print as verbose if the verbose option is set. For example, the output of the command dafs status -n is printed unless autosuppport.dafs.verbose is set to on, in which case the output of dafs status -nv is printed to display the status of the NICs in verbose form.

Each autosupport message contains the following types of information.

Date and timestamp of the message
NetApp software version
Serial number of the filer
Encrypted software licenses*
Host name of the filer*
SNMP contact name and location (if specified)*
Console encoding type
Output of the following commands (some are applicable only to the licensed protocols):

availtime

cf monitor all

cf rsrctbl

cf timers

cifs sessions*

cifs sessions -t

cifs shares*

cifs shares -t

cifs stat

dafs status -n

dafs status -nv

dafs status -sr

dafs status -srv

dafs status -v

df

df -i

disk shm_stats ata

ems event status**

ems log status*

environment status all

fcp config

fcp show adapter

fcp show adapter -v

fcp show initiator

fcp show initiator -v

fcp status -v

fcstat device_map

fcstat fcal_stats

fcstat link_stats

httpstat

ic stats error -v

ic stats performance

ifconfig -a*

ifstat -a**

igroup show

iscsi config

iscsi show adapter

iscsi show initiator

iscsi stats

iscsi status -v

license

lun show

lun show -v

lun stats

nfsstat -c

nis info*

options**

perf report -t

qtree status -i -v

snap sched

snet status -v

storage show adapter -a

storage show disk -a

storage show fabric

storage show hub -a

storage show port

storage show switch

sysconfig -a**

sysconfig -c

sysconfig -d

sysconfig -D

sysconfig -r

vfiler status -a

viadmin list -v

vif status*

vlan stat*

vol scrub status -v

vol status

vol status -c

vol status -l*

vol status -v

wafl swarmstats

Checksum status
ECC memory scrubber statistics
The following information if clustering is licensed:**
- System ID of the cluster partner
- Host name of the cluster partner
- Cluster node status, including cluster monitor and cluster interconnect statistics
Contents of the /etc/messages file to last WEEKLY_LOG event**
Contents of the /etc/log/ems files to last WEEKLY_LOG event (optional)**
Contents of the /etc/serialnum file
Registry information
Usage information*
Service statistics
Boot time statistics*
NVLOG statistics*
WAFL check log
Modified configurations
X-header information

Using the options command, you can specify the value of autosupport.content as complete or minimal to control the detail level of event messages and weekly reports. Complete autosupport messages are required for normal technical support. Minimal autosupport messages omit sections and values that might be considered sensitive information and reduce the amount of information sent. Choosing minimal greatly affects the level of support you can receive. For more information about setting autosupport options, see Autosupport options. You can also find information about autosupport features and functions on the NOW site at http://now.netapp.com/autosupport.