POST error messages

The following table describes the extended POST error messages that might appear on the system console if your storage engine encounters CPU-level system errors during the POST process.

If any Processor 2 error messages are displayed, power cycle the system. If the error message persists, replace the motherboard, as described in Replacing the motherboard.

Note
Always power cycle your storage engine when you receive any of the following errors. If the system repeats the error message, follow the corrective action for that error message.

Error message or code	Description	Corrective action
*BMC disable	Not supported.	Contact Network Appliance Customer Support for instructions.
*Watchdog error	An error occurred during the testing of the Watchdog timer.	Replace the motherboard, as described in Replacing the motherboard.
*Missing CF-card	The CompactFlash card is missing from the front of the machine. The kernel does not boot correctly.	Insert a valid CompactFlash card or replace the control panel subassembly, as described in Replacing the control panel subassembly
*Inv boot device	An error with the CompactFlash card occurred. This is usually caused by a card made by an unsupported manufacturer.	Insert a valid CompactFlash card.
*Boot device err	A CompactFlash card could not be found to boot from.	Insert a valid CompactFlash card.
2.5V power bad 3.3V power bad 5V power bad +12V power bad *-12V power bad	One (or more) of the power voltages is bad. This could be due to a bad power supply or power-regulation device.	Replace the motherboard, as described in Replacing the motherboard, or replace the memory card assembly, as described in Replacing the memory card assembly.
*Pwr Sup #1 bad	An error occurred within the power supply.	Replace the power supply, as described in Replacing the power supplies.
*Pwr Sup #2 bad	An error occurred within the power supply.	Replace the power supply, as described in Replacing the power supplies.
*Pwr Sup #1 out	The power supply is not connected to the storage engine chassis.	Replace the power supply, as described in Replacing the power supplies.
*Pwr Sup #2 out	The power supply is not connected to the storage engine chassis.	Replace the power supply, as described in Replacing the power supplies.
*Boot DeviceErr	The CompactFlash card could not be found to boot from.	Insert a CompactFlash card.
*Clock invalid. Date reset	The system real-time clock (RTC) contains an invalid date value. The system does not boot, but the date is reset to January 1, 1970, to enable a subsequent boot.	Replace your motherboard battery and reset the date immediately to avoid file system problems.
*Clock dead	The system RTC failed.	Replace the motherboard tray.
*Clock batt dead	The system RTC failed and its battery expired.	Replace the failed motherboard battery, and reset the date immediately to avoid file system problems.
*Clock error	The system real-time clock (RTC) is not operating (counting) correctly.	Replace the motherboard.
*Clock reset	The system RTC is not running. The system does not boot, but the date is reset to January 1, 1970, to enable a subsequent boot.	Reboot your storage engine and reset the date immediately to avoid file system problems.
*CPU ucode err	The CPU microcode update did not occur or, in a multiprocessor system, the microcode updates in the CPUs do not match; that is, they have different revisions.	Update the firmware to a version that contains an updated microcode database.
*CPU speed err	The CPU's measured clock speed does not match the expected value for the storage engine model. This indicates problems with system clocks and/or buses.	Update the firmware to a version that contains an updated microcode database, or replace the motherboard, as described in Replacing the motherboard.
*CPU count err	The number of CPUs found by the firmware does not correspond to the expected number based on the system model.	Reboot your storage engine. If the problem persists, replace the motherboard.
*FP button stuck	The front panel Interrupt button is stuck.	Free the Interrupt button. Replace the LED/LCD subassembly. Replace the motherboard.
LCD won't open LCD cmd stall LCD cursor err LCD data error	The system LCD device is not operating correctly. All subsequent POST messages are displayed on the console.	Replace the control panel assembly.
Env-A rupt err Env-B rupt err Env-C rupt err Env-D rupt err	One of four environmental status monitors on your storage engine cannot interrupt the processor, which prevents your storage engine from properly monitoring its environmental health.	Replace the motherboard, as described in Replacing the motherboard.
Env-A stat err Env-B stat err Env-C stat err Env-D stat err	One of four environmental status monitors on your storage engine indicates that it cannot properly monitor its environmental health.	Replace the motherboard, as described in Replacing the motherboard.
*No power info	The system is clearly running but no information about the power supply is being reported. Something is wrong with the power supply or the status reporting circuitry.	Replace the power supply or the motherboard.
*Onboard battery low	The lithium battery on the motherboard is low.	Replace the lithium battery on the motherboard, as described in Replacing the motherboard lithium battery.
*Overtemp alert	The internal temperature sensor detected a dangerously high temperature that can damage the system components inside the chassis.	Power down your storage engine. Reduce the ambient temperature to 40º C or lower. Make sure that you have proper air circulation through your storage engine. If the temperature inside your storage engine is not excessively hot, the sensor itself might have failed. Replace the motherboard.
PCCRD init fail PCCRD reg error PCCRD seek err PCCRD track err PCCRD head err PCCRD format err PCCRD read err PCCRD setup err	These messages indicate that the control panel assembly failed.	Replace the CompactFlash card, the control panel assembly, or the motherboard.
*SIO error	Your storage engine SIO or ISA bridge chip failed its timer interrupt test. The system cannot operate properly without this function.	Replace the motherboard.
*Watchdog failed	Your storage engine watchdog reset hardware, used to reset your storage engine from a system hang condition, is not functioning properly.	Replace the motherboard.
*Fan(s) failed	A fan in your storage engine stopped and should be replaced as soon as possible. The system console displays information about which fan stopped.	Replace the fan, as described in Replacing fan subassemblies.
*Unknown System	The system information in the backplane is incorrect.	Replace your storage engine.
*Post error. Rebooting...	Not supported.	Contact Network Appliance Customer Support for instructions.