Boot error messages might appear after the hardware passes all POSTs and your appliance begins to load the operating system.
The following table describes the error messages that might appear on the LCD if your appliance encounters errors while starting up.
Boot error message
|
Explanation
|
Corrective action
|
|---|
|
*Boot device err
|
A CompactFlash card could not be found to boot from.
|
Insert a valid CompactFlash card.
|
|
Cannot initialize labels
|
When the system tries to create a new file system, it cannot initialize the disk labels.
|
Usually, you do not need to create and initialize a file system; do so only after consulting technical support.
|
|
Cannot read labels
|
When your appliance tries to initialize a new file system, it has a problem reading the disk labels it wrote to the disks.
This problem can be because the system failed to read the disk size, or the written disk labels were invalid
|
Usually, you do not need to create and initialize a file system; do so only after consulting technical support.
|
|
Configuration exceeds max PCI space
|
The memory space for mapping PCI adapters has been exhausted, because either
- There are too many PCI adapters in the system
- An adapter is demanding too many resources
|
Verify that all expansion adapters in your appliance are supported.
Contact technical support for help. Have a list ready of all expansion adapters installed in your appliance.
|
|
Dirty shutdown in degraded mode
|
The file system is inconsistent because you did not shut down the system cleanly when it was in degraded mode.
|
Contact technical support for instructions about repairing the file system.
|
|
DIMM slot # has correctable ECC errors.
|
The specified DIMM slot has correctable ECC errors.
|
Run diagnostics on your DIMMs. If the problem persists, replace the specified DIMM.
|
|
Disk label processing failed
|
Your appliance detects that the disk is not in the correct drive bay.
|
Make sure that the disk is in the correct bay.
|
|
Drive %s.%d not supported
|
%s--The disk number;
%d--The disk ID number. The system detects an unsupported disk drive.
|
- Remove the drive immediately or
the system drops down to the
PROM monitor within 30
seconds.
- Check the System Configuration
Guide at http://now.netapp.com to
verify support for your disk drive.
|
|
Error detection detected too many errors to analyze at once
|
This message occurs when other error messages occur at the same time.
|
See the other error messages and their respective corrective actions. If the problem persists, contact technical support.
|
|
FC-AL loop down, adapter %d
|
The system cannot detect the FC-AL loop or adapter.
|
- Identify the adapter by entering
the following command:
storage show adapter
- Turn off the power on your
appliance and verify that the
adapter is properly seated in the
expansion slot.
- Verify that all Fibre Channel
cables are connected.
|
|
File system may be scrambled
|
One of the following errors causes the file system to be inconsistent:
|
|
- An unclean shutdown when your appliance is in degraded mode and when NVRAM is not working.
|
Contact NetApp technical support to learn how to start the system from a system boot diskette and repair the file system.
|
- The number of disks detected in the disk array is different from the number of disks recorded in the disk labels. The system cannot start when more than one disk is missing.
|
Make sure that all disks on the system are properly installed in the disk shelves.
|
- The system encounters a read error while reconstructing parity.
|
Contact NetApp technical support for help.
|
- A disk failed at the same time the system crashed.
|
Contact NetApp technical support to learn how to repair the file system.
|
|
Halted disk firmware too old
|
The disk firmware is an old version.
|
Update the disk firmware by entering the following command:
disk_fw_update
|
|
Halted: Illegal configuration
|
Incorrect cluster configuration.
|
- Check the console for details.
- Verify that all cables are correctly
connected.
|
|
Invalid PCI card slot %d
|
%d--The expansion slot number. The system detects a adapter that is not supported by Network Appliance.
|
Replace the unsupported adapter with an adapter that is included in the System Configuration Guide at http://now.netapp.com.
|
|
No disks
|
The system cannot detect any FC-AL disks.
|
Verify that all disks are properly seated in the drive bays.
|
|
No disk controllers
|
The system cannot detect any FC-AL disk controllers.
|
Turn off your appliance power and verify that all NICs are properly seated in the appropriate expansion slots.
|
|
No /etc/rc
|
The /etc/rc file is corrupted.
|
- At the hostname> prompt, enter
setup.
- As the system prompts for system
configuration information, use the
information you recorded in your
appliance configuration
information worksheet in the
Getting Started Guide.
For more information about your appliance setup program, see the appropriate system administration guide.
|
|
No /etc/rc, running setup
|
The system cannot find the /etc/rc file and automatically starts setup.
|
As the system prompts for system configuration information, use the information you recorded in your appliance configuration information worksheet in the Getting Started Guide.
For more information about your appliance setup program, see the appropriate system administration guide.
|
|
No network interfaces
|
The system cannot detect any network interfaces.
|
- Turn off the system and verify that
all NICs are seated properly in the
appropriate expansion slots.
- Run diagnostics to check the
onboard Ethernet port.
If the problem persists, contact NetApp technical support.
|
|
NVRAM: wrong pci slot
|
The system cannot detect the NVRAM adapter.
|
|
|
No NVRAM present
|
The system cannot detect the NVRAM adapter.
|
Make sure that the NVRAM adapter is securely installed in the appropriate expansion slot.
|
|
NVRAM #n downrev
|
n--The serial number of the NVRAM adapter. The NVRAM adapter is an early revision that cannot be used with the system.
|
Check the console for information about which revision of the NVRAM adapter is required. Replace the NVRAM adapter.
|
|
Panic: DIMM slot #n has uncorrectable ECC errors. Replaces these DIMMS.
|
The specified DIMM has uncorrectable ECC errors.
|
Replace the specified DIMM.
|
|
This platform is not supported on this release. Please consult the release notes.
Please downgrade to a supported release! Shutting down: EOL platform
|
This platform is not supported on this release. Please consult the release notes for your software.
|
You must downgrade your software version to a compatible release.
Verify that you have the correct URL for software download.
|
|
Too many errors in too short time
|
The error detection system is experiencing problems. This message occurs when other error messages occur at the same time.
|
See the other error messages and their respective corrective actions. If the problem persists, call technical support.
|
|
Warning: system serial number is not available. System backplane is not programmed.
|
The backplane of your system does not have the correct system serial number.
|
Report the problem to technical support so that your appliance can be replaced.
|
|
Warning: Motherboard Revision not available. Motherboard is not programmed.
|
The system motherboard is not programmed with the correct revision.
|
Replace the motherboard.
|
|
Warning: Motherboard Serial Number not available. Motherboard is not programmed
|
The system motherboard is not programmed with the correct serial number.
|
Replace the motherboard.
|
|
*Watchdog error
|
An error occurred during the testing of the watchdog timer.
|
Replace the motherboard.
|
|
*Watchdog failed
|
Your appliance watchdog reset hardware, used to reset your appliance from a system hang condition, is not functioning properly.
|
Replace the motherboard.
|
