The NOW site is a powerful resource to help you diagnose and solve problems with your storage system. The NOW site includes the following tools:
A database of technical tips and articles to help with specific errors and problems. To access this tool, select Service & Support to access the natural language search tool. Make sure that the Knowledgebase Solutions check box is selected.
You can also browse the Knowledgebase by selecting Browse the Knowledgebase.
NetApp provides information about known issues and any workarounds using this tool. To access Bugs Online, select Service & Support > Bugs Online & Release Tools.
If you know the bug ID, you can view the information for that particular bug. Otherwise, you can use either the Bugs Online search capabilities or the natural language search as described for the Knowledgebase Solutions tool to search for a bug that matches your issue.
If your storage system supports the Remote LAN Module (RLM), you can use it to troubleshoot the system even if you are not in the same location as the system. You can use the RLM to view system console messages, view system events, dump the system core, and issue commands to power-cycle, reset, or reboot the system. For more information, see Troubleshooting the storage system with the RLM.
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Last updated: 21-Dec-2005 09:03:40