Configuring AutoSupport

autosupport.cifs.verbose [on|off]

Enables and disables inclusion of CIFS session and share information in AutoSupport messages. The default is Off.

autosupport.content [complete|minimal]

Indicates the type of content that AutoSupport messages should contain. The default is Complete.

Note
If this setting is changed from complete to minimal, any complete content AutoSupport message not yet sent is cleared from the outgoing message spool and a message to that effect appears on the console.

autosupport.doit [message]

Tells the autosupport daemon to send an AutoSupport notification immediately.

The message can be a single word or a string enclosed in single quotation marks. The message is included in the subject line of the AutoSupport notification and should be used to explain the reason for the notification.

You can verify that AutoSupport is working by using the "Call Home Check" function, which sends an autosupport.doit message with a subject line containing any variation of the word TEST or TESTING. When such a message is sent to NetApp, the mail handler sends an automated response to the configured recipient addresses, indicating that the test AutoSupport message was received successfully.

If the message is not sent, perform the troubleshooting procedure as outlined in Troubleshooting AutoSupport.

autosupport.enable [on|off]

Enables and disables AutoSupport notification. The default is On.

autosupport.from sender

Defines the user to be designated as the sender of the notification.

For example, postmaster@mycompany.com.

autosupport.mailhost host1[, ..., host5]

Defines up to five mail host names. The host names should be entered as a comma-separated list with no spaces in between. The default is an empty string.

autosupport.minimal.subject.id [hostname|systemid]

Defines how the system is identified in the AutoSupport message title if autosupport.content is Minimal. The default is System ID.

autosupport.noteto address1[, ..., address5]

Defines the list of recipients for the AutoSupport short note e-mail. Up to five e-mail addresses are allowed. Enter the addresses as a comma-separated list with no spaces in between. The default is an empty list to disable short note e-mails.

autosupport.retry.count #retries

Defines the number of times the storage system will try to resend the AutoSupport notification before giving up, if previous attempts have failed. Retries can be between 5 and 4,294,967,295. The default is 15.

autosupport.retry.interval interval

Defines the time to wait before trying to resend a failed AutoSupport notification. The values can end with s, m, or h to indicate seconds, minutes, or hours, respectively. If no units are specified, the value is assumed to be in seconds. Values can range from 30 seconds to 24 hours. The default is 4m (4 minutes).

autosupport.support.enable [on|off]

Enables and disables the AutoSupport notification. The default is On.

autosupport.support.proxy

Allows you to set an HTTP proxy if necessary. This is useful only if autosupport.support.transport is http or https. The default value for this option is the empty string.

Note
The value you use for this option is site-specific; see your IT department for the correct value for your site.

autosupport.support.to 

Indicates where AutoSupport notifications are sent if autosupport.support.transport is smtp. This option is read-only and is shown for informational purposes only.

autosupport.support.transport [http|https|smtp] 

Defines the type of delivery for AutoSupport notifications. The default is https.

autosupport.support.url 

Indicates where AutoSupport notifications are sent if autosupport.support.transport is http or https. This option is read-only and is shown for informational purposes only.

autosupport.throttle [on|off]

Drops additional messages when too many AutoSupport messages of the same type are sent in too short a time. The default is On.

autosupport.to address1[, ..., address5]

Defines the list of recipients for the AutoSupport
e-mail notification. Up to five e-mail addresses are allowed, or the list can be left empty.

Enter the addresses as a comma-separated list with no spaces in between. The default is no list.

Enter the following command, using any of the AutoSupport option commands shown in AutoSupport options:

options autosupport.option arguments

autosupport.option is one of the options shown in the table.

arguments refers to any required or optional arguments shown in the table.

Enter the following command:

options autosupport.doit message

message is the subject line for the test AutoSupport e-mail.