Startup error messages

POST error messages

The following table describes the POST error messages that might appear on the system console of the appliance, if the system encounters environmental, CMOS, or CPU errors during the POST process.

Note
Always power cycle the appliance when you receive any of the following errors. If the system repeats the error message, follow the corrective action for that error message. Also, if any Processor 2 error messages are displayed, power cycle the system. If the error message persists, replace the motherboard, as described in Replacing the motherboard.

Error message or code	Description	Corrective action
*Boot DeviceErr	The CompactFlash^TM card could not be found to boot from.	Insert a CompactFlash card.
*Clock bogus. Date reset	The system real-time clock (RTC) contains an invalid date value. The system does not boot, but the date is reset to January 1, 1970, to enable a subsequent boot.	Reboot the appliance and reset the date immediately to avoid file system problems.
Clock dead Clock battery is dead	The system RTC failed and its battery expired.	Replace the failed RTC battery, or replace the motherboard.
*Clock error	The system real-time clock (RTC) is not operating (counting) correctly.	Replace the motherboard.
*Clock reset	The system RTC is not running. The system does not boot, but the date is reset to January 1, 1970, to enable a subsequent boot.	Reboot the appliance and reset the date immediately to avoid file system problems.
*CPU ucode err	The CPU microcode update did not occur or, in a multiprocessor system, the microcode updates in the CPUs do not match; that is, they have different revisions.	Update the firmware to a version that contains an updated microcode database.
*CPU speed err	The CPU's measured clock speed does not match the expected value for the appliance model. This indicates problems with system clocks and/or busses.	Replace the motherboard.
*FP button stuck	The front panel Reset button is stuck.	Free the Reset button. Replace the LED/LCD subassembly. Replace the motherboard.
LCD won't open LCD cmd stall LCD cursor err LCD data error	The system LCD device is not operating correctly. All subsequent POST messages are displayed on the console--C2100 only.	Replace the motherboard or replace the chassis.
*No power info	The system is clearly running but no information about the power supply is being reported. Something is wrong with the power supply or the status reporting circuitry.	Replace the power supply or the motherboard.
*Onboard battery low	The lithium battery on the motherboard is low.	Replace the lithium battery on the motherboard.
*SIO error	The appliance SIO or ISA bridge chip failed its timer interrupt test. The system cannot operate properly without this function.	Replace the motherboard.
*Watchdog failed	The appliance watchdog reset hardware, used to reset the appliance from a system hang condition, is not functioning properly.	Replace the motherboard.
*Fan stopped; Replace it!	A fan in the appliance stopped and should be replaced as soon as possible. The system console displays information about which fan stopped.	Replace the identified fan, as described in Replacing the fans.
*Power supply degraded!	A power supply in the appliance is faulty and will fail soon or is unplugged. The system console displays information about the specific power supply or what caused it to become degraded.	Replace the power supply or power supply cord, as described in Replacing the power supplies.
*SHUTDOWN FOR ENV. ISSUES	An environmental event caused the system to shut down. Possible events are as follows: A power supply fan failed or is running slowly. Two of the four fans in the system either stopped or are running slowly. The appliance reached a critical temperature and is too hot. A power voltage line is in a critical state and not functioning properly.	Do one of the following: Replace the identified fan, as described in Replacing the fans. Replace a power supply or power cord, as described in Replacing the power supplies. Check the heatsink fan--C2100 only. Check and remove any airflow obstructions.
100 Timer channel 2 error	An error was detected on timer channel 2.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
101 Master interrupt controller	The master interrupt controller detected an error.
102 Slave interrupt controller	The slave interrupt controller detected an error.
103 CMOS battery failure	The battery used by CMOS is discharged or failed.
104 CMOS options not set	CMOS options are missing or not set.	Ignore this error message and continue booting to the operating system. If the system does not boot, call Network Appliance Customer Support.
105 CMOS checksum failure	A checksum failure occurred during CMOS testing.
106 CMOS display error	A display error occurred during CMOS testing.
107 Insert key pressed	The appliance does not support an attached keyboard.
108 Keyboard locked message
109 Keyboard stuck key
10A Keyboard interface error
10B System memory size error	The system memory is different than expected.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
11B Date/time not set	The system date and time is not set and should be.	Ignore this error message and continue booting to the operating system. Reset the date and time, as described in the System Administrator's Guide. If the system does not boot or does not hold the corrected date and time, call Network Appliance Customer Support.
11E Cache memory bad	The onboard system cache memory is corrupted or failed.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
120 CMOS clear	The CMOS is clear.	Ignore this error message and continue booting to the operating system. If the system does not boot, call Network Appliance Customer Support.
121 Password clear	The system password is not set.
140 PCI error	A PCI slot error was encountered.	Attempt to isolate the problem by completing the following steps: Shut down the system. Remove one PCI adapter, starting with the NICs, as described in Installing or replacing expansion adapters. Reboot the system. If the system boots without the error message, replace the NIC you removed in Step 2. Otherwise, repeat Steps 1 and 2 with the remaining NICs and the NVRAM 4 adapter. Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
141 PCI memory allocation error	A PCI memory allocation was encountered.
142 PCI IO allocation error	A PCI input/output allocation was encountered.
143 PCI IRQ allocation error	A PCI IRQ interrupt allocation was encountered.
144 Shadow of PCI ROM failed	The PCI shadow ROM failed or was not detected.
145 PCI ROM not found	No PCI ROM was detected.
146 Insufficient memory to shadow PCI ROM	The PCI shadow ROM failed, was partially detected, or was not detected.
8100 Processor 1 failed BIST	The CPU failed the built-in self test.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
8110Processor 1 internal error (IERR)	The CPU encountered an internal error.
8120 Processor 1 thermal trip error	The CPU thermal sensor detected a high temperature on the CPU.
8130 Processor 1 disabled	The CPU is disabled or not functioning.
8140 Processor 1 failed FRB-3 timer	The CPU failed the FRB-3 timer test.
8150 Processor 1 failed initialization on last boot	The CPU did not initialize properly.
8160 Processor 01: unable to apply BIOS update	The CPU cannot apply a recent BIOS update.
8170 Processor P1 :L2 cache failed	The L2 cache on the CPU failed.
8180 Bios does not support current stepping for processor P1	The BIOS and CPU versions are out of synch.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
8190 Watchdog timer failed on last boot	The watchdog timer failed on the last boot.	Ignore this error message and continue booting to the operating system. If the system does not boot, call Network Appliance Customer Support.
8191 4:1 Core to bus ratio: processor cache disabled	The CPU cache was disabled.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
8192 L2 cache size mismatch	The expected and detected L2 cache do not match.
8193 CPUID, processor stepping are different	The expected and detected CPU speeds are different.
8194 CPUID, processor family are different	The expected and detected CPU family are different.
8195 Front side bus speed mismatch; system halted	A bus error occurred. The expected and detected bus speeds are different.
8196 Processor models are different	The expected and detected CPU models are different.
8197 CPU speed mismatch	The expected and detected CPU speeds are different.
8300 Baseboard management controller failed to function	The baseboard management controller failed.
8301 Front panel controller failed to function	The front panel controller failed.	Replace the system chassis, as described in Replacing the appliance chassis.
8305 Hot swap controller failed to function	The hot swap controller failed--C2100 only.
8420 Intelligent system monitoring chassis opened	N/A	Ignore this error message and continue booting to the operating system. If the system does not boot, call Network Appliance Customer Support.
84F1 Intelligent system monitoring forced shutdown	N/A
84F2 Server management interface failed	The server management interface failed.	Replace the motherboard, as described in Replacing the motherboard. If the problem persists, call Network Appliance Customer Support.
84F3 BMC in update mode	The BMC is in update mode and is not operating.
84F4 Sensor data record empty	The sensor data log is empty.
84FF System event log full	The system event log is full and did not record properly.	Ignore this error message and continue booting to the operating system. If the system does not boot, call Network Appliance Customer Support. Open the System Event Log and save the contents to a different file. Clear the Event Log and save the empty file.