Downloading and deleting packet trace (pktt) files

About pktt files

If you encounter certain kinds of networking problems, Network Appliance Technical Support might instruct you to run a packet trace. NetCache provides a way to download these files to Network Appliance Technical Support for analysis.

How to download a pktt file

To download a pktt file, complete the following steps.

Step	Action
1	In the Appliance Manager, select Utilities tab > Diagnostics > Packet Trace.
2	In the "Select a Packet Trace File" list, select the file that you want to download.
3	To download the file, select "Send the File to the Following FTP or Web Server," then enter the FTP server or the Web server URL in the box. If the FTP server or the Web server requires a user name, password, port, or path, use the following format: protocol://user:password@server:port/path/file where protocol can be `ftp`, `http`, or `https`.
4	Click Submit.

How to delete a pktt file

To delete a pktt file, complete the following steps.

Step	Action
1	In the Appliance Manager, select Utilities tab > Diagnostics > Packet Trace.
2	In the "Select a Packet Trace File" list, select the file that you want to delete.
3	To delete the file, select "Delete the file."
4	Click Submit.