You can troubleshoot common issues in ApplianceWatch and ApplianceWatch PRO.
| If... | Then... |
|---|---|
| You do not see what you expect to see in the Operations Console | Perform a manual refresh. |
| ApplianceWatch is not acting as you expect | Look in the Microsoft Operations Manager and ApplianceWatch logs. |
| The Data ONTAP Storage Systems pane does not appear in the Microsoft Operations Manager Monitoring window | Ensure that you imported the Data ONTAP management pack. |
| NetApp storage systems do not appear in the Microsoft Operations Manager Network Device pane | Use the Discovery wizard in Microsoft Operations Manager to discover them. |
| NetApp storage systems are not found using the Discovery wizard | Ensure that SNMP is enabled on the storage controllers and that the SNMP community string in the wizard matches the one you set on the storage controllers. |
| Storage controllers appear in the Network Device Monitoring window but not in the Data ONTAP Storage Systems pane | Enable the DataONTAP.Discovery.Rule for the Microsoft Operations Manager management server and set the credentials for that server. |
| The Data ONTAP credentials tool, or other console tasks, do not start | Run the ApplianceWatch MSI installer file on each computer that runs on the Microsoft Operations Manager console. |
| Storage controllers appear in the Network Device Monitoring window but not in the Data ONTAP credentials tool | Select Show all network devices in the Data ONTAP credentials tool. This identifies any devices that ApplianceWatch does not support. |
| You made changes to your storage configuration and they are not reflected in Microsoft Operations Manager | Run the Discovery rule again or wait for it to run automatically. By default, this rule runs once in a 24-hour period. |
| A problem reoccurs, but the alert does not reappear | Open Health Explorer and select Reset Health. As a Microsoft Operations Manager best practice, do not dismiss an alert without resetting its underlying monitor. |
| Console tasks fail consistently | Ensure that you have the necessary credentials. Provide alternate credentials when prompted by the console task. |
| SNMP traps are not appearing in Microsoft Operations Manager | The non-emergency trap monitors are disabled by default. Enable them globally or by each controller. |