If you experience an issue with ApplianceWatch PRO and the Microsoft System Center Operations Manager console, you can use tips to help find the source of the problem.
The following list provides common console issues and some tips you can use to solve them:
- Console tasks do not start
- Run the ApplianceWatch PRO Agent installer file on each computer that runs on the Microsoft System Center Operations Manager console.
- Console tasks fail consistently
- Ensure that you have the necessary credentials. Provide alternate credentials when prompted by the console task.
- The Data ONTAP Storage Systems pane does not appear in the Microsoft Operations Manager Monitoring window
- Ensure that you imported the Data ONTAP management pack.
- Changes made to storage configuration not reflected in the Microsoft System Center Operations Manager console
- Run the Discovery rule again or wait for it to run automatically. By default, this rule runs once in a 24-hour period.
- SNMP traps not appearing in the Microsoft System Center Operations Manager console
- Enable the non-emergency trap monitors globally or per storage controller. By default, they are disabled.
- Alerts do not reappear after an issue reoccurs
- Open Microsoft Health Explorer and select Reset Health. As a Microsoft System Center Operations Manager best practice, do not dismiss an alert without resetting its underlying monitor.
- Network devices not discovered when discovery timeout increased
- Ensure that you have done the following:
- Use the correct SNMP version
- Use the default timeout value of 2 minutes or a value less than 5 minutes
- Run the System Center Operations Manager Discovery wizard
- Contact Microsoft for further assistance
