If you experience an issue with ApplianceWatch PRO and your storage controllers, you can use tips to help find the source of the problem.
- Storage systems not found using the Discovery wizard
- Ensure that you have enabled SNMP on the storage controllers and that the SNMP community string matches the one that you set on the storage controllers.
- Storage controllers appear in the Network Device Monitoring window but not in the Data ONTAP Storage Systems pane
- Enable the Data ONTAP Discovery Rule for the Microsoft Operations Manager management server and set the credentials for that server.
- Storage controllers appear in the Network Device Monitoring window but not in the Data ONTAP credentials tool
- Select Show all network devices in the Data ONTAP Storage Systems pane. This identifies any devices that ApplianceWatch does not support.
- Storage controllers do not appear after running Data ONTAP discovery
- When using the System Center Operations Manager Discovery wizard, ensure that you have selected Network Devices. Once discovery finishes and finds the unmanaged devices, the Data ONTAP storage controllers, select these network devices to be managed by host proxy agent. This allows ApplianceWatch PRO to discover your Data ONTAP storage controllers.
- Storage controllers not found using Discovery wizard
- Ensure that you have enabled SNMP on the storage controllers and that the SNMP community string matches the one that you set on the storage controllers.
