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Configuration : System Tools > AutoSupport : Understanding AutoSupport : Overview of the AutoSupport feature
Overview of the AutoSupport feature
The AutoSupport feature monitors the storage system's operations and sends automatic messages to technical support to alert for potential system problems. If necessary, technical support contacts you at the email address that you specify to help resolve a potential system problem.
AutoSupport is enabled by default when you configure your storage system for the first time. AutoSupport begins sending messages to technical support 24 hours after AutoSupport is enabled. You can reduce the 24-hour period by upgrading or reverting the system, modifying the AutoSupport configuration, or changing the time of the system to be outside of the 24-hour period.
Some scenarios when AutoSupport messages are generated are when the storage system reboots or when events occur on the storage system that require corrective action from the system administrator or technical support or when you initiate a test message using the autosupport.doit option.
AutoSupport messages can be sent by SMTP, HTTP, or HTTPS (Hypertext Transfer Protocol over Secure Sockets Layer). HTTPS being the default. If an AutoSupport message cannot be sent successfully, an SNMP trap is generated.
For more information about AutoSupport, see the NetApp Support Site.
Related Link:  
support.netapp.com

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