Support for troubleshooting issues in System Manager

If you encounter any issues when using the System Manager application, you can create a support bundle that includes your system configuration data and log files. You can send this bundle to technical support to help troubleshoot the issues.

The bundle contains the following data:

•	System configuration details such as the version of the application, the name of the operating system hosting the application, and the browser used to launch the application

•	The application configuration information, including the name, IP address, status, type, model, and ID of the storage systems that are currently managed by the user who is logged in and is using System Manager

•	Log files created by the System Manager application

These files record the errors that occur in the application during the course of managing the storage systems.

Different log files are generated based on the version of System Manager used to access the storage system. The System Manager version is appended to the log file name—for example, SystemManager_3.0.log.

Note: Sensitive information such as storage system credentials is not collected as part of the bundle.

Parent Topic: Understanding System Manager