Uninstalling SnapManager

This topic describes how to uninstall the SnapManager software. See the following topics for more information:

Before you uninstall SnapManager
Comparison of the two uninstallation modes
Uninstalling SnapManager in interactive mode
Uninstalling SnapManager in unattended mode
Attention
Do not attempt to remove a currently installed version of SnapManager using a method other than the approach described here. To do so could cause system problems resulting from unknown remaining files.

Note
Unless it is specified for a particular upgrade path or for a particular troubleshooting situation, you do not need to uninstall SnapManager before reinstalling it or upgrading to a newer version.

Before you uninstall SnapManager

If you have used SnapManager to manage your Exchange databases and you plan to reinstall SnapManager later, be sure to record the drive letter and path of the SnapInfo directory locations before you uninstall SnapManager.

Single SnapInfo directory

If you have set up a single SnapInfo directory for all databases on this host, then record the drive letter and path of the LUN that contains a single SnapInfo directory for all Exchange servers and their associated databases.

Multiple SnapInfo directories

If you have set up multiple SnapInfo directories, then then record the drive letter and path of each LUN that contains a SnapInfo directory.

SnapManager Reports records the current SnapInfo directory locations in the most recent logs contained in the Backup folder and in the Config folder.

After you reinstall SnapManager, be sure to reconfigure SnapManager with the same SnapInfo directory locations that were used by SnapManager previously.

Attention
If you configure SnapManager with different SnapInfo directory locations than used previously, then SnapManager will no longer have records of any backups taken before the reinstallation of SnapManager occurred. As a result, your prior backup sets could be invalidated or deleted the next time you perform a backup operation.

Optional. Move Exchange data to a local disk

If you want to move your Exchange data store from the storage system back to a local disk, complete the following steps.

Step	Action
1	Use Exchange System Manager to move your databases, transaction logs, and system files from the LUNs onto a local disk with enough space to hold them.
2	Confirm that the data was moved correctly and that your Exchange server is functioning normally.
3	Disconnect or delete your LUNs from your SnapManager host. For information about disconnecting or deleting LUNs, see your SnapDrive documentation.

Step

Action

Use Exchange System Manager to move your databases, transaction logs, and system files from the LUNs onto a local disk with enough space to hold them.

Confirm that the data was moved correctly and that your Exchange server is functioning normally.

Disconnect or delete your LUNs from your SnapManager host.

For information about disconnecting or deleting LUNs, see your SnapDrive documentation.

Comparison of the two uninstallation modes

The software installation utility for SnapManager can be run in either interactive mode or unattended mode. These two modes are described in the following table.

Comparison	SnapManager Uninstallation Mode
Comparison	Interactive	Unattended
Access	Require user interaction and access to the graphical user interface	Allows automated uninstallation by executing a script or command line command
Tool used	The Windows utility Add or Remove Programs (in the Control Panel)	The software installation utility for SnapManager for Microsoft Exchange
Options	You can also remove the Report directory.

Uninstalling SnapManager in interactive mode

To uninstall SnapManager for Microsoft Exchange and all its components by using the Windows Add or Remove Programs utility, complete the following steps.

Note
You can also uninstall SnapManager in unattended mode, as described in Uninstalling SnapManager in unattended mode. For a comparison of the two uninstallation modes, see Comparison of the two uninstallation modes.

Step	Action
1	If SnapManager is running, close it. Note You do not need to stop the Exchange service or remove the Exchange databases from the LUNs before you uninstall SnapManager for Exchange will continue to run during the uninstallation process and after the uninstallation is completed.
2	In the Windows 2000 Server or Windows Server 2003 Control Panel, select Add or Remove Programs, and then select the entry for SnapManager for Microsoft Exchange. Result Both a Change button and a Remove button appear in that entry.
3	Click one of the buttons, depending to what you want to remove.
	If...	Then...
	You only want to remove the SnapManager software and leave the Report folder	Click Remove.
	You want to remove both the SnapManager software and the Report folder	Do not click Remove. Instead, do the following: Click Change. Select the Remove Reports option. Click Remove.
4	At the prompt, click Yes to proceed with removing the SnapManager software.
5	After the utility finishes removing SnapManager from your computer, close the Add or Remove Programs utility and then close the Control Panel.

Note
In a cluster configuration, be sure to uninstall SnapManager from all nodes of the cluster.

Uninstalling SnapManager in unattended mode

This topic describes how to uninstall SnapManager using the software installation utility in unattended mode. This enables you to uninstall SnapManager under the control of a script for an unattended uninstallation.

Note
You can also uninstall SnapManager in unattended mode, as described in Uninstalling SnapManager in interactive mode. For a comparison of the two uninstallation modes, see Comparison of the two uninstallation modes.

How to invoke the software installation utility

The command name you specify depends on the SnapManager installation media you will be accessing.

SnapManager installation media	Application name to be run
Software CD	`setup.exe` (located on the CD-ROM)
Software package downloaded from the network	`SME3.2.exe` (the name of the software package itself)

What to specify in the command line

To install SnapManager in unattended mode, enter the following command either directly at the command line or through a script:

CommandName /v"REMOVE=ALL [REMOVEREPORTFOLDER=1] [/L* TempDirPath\LogFileName] /qb"

The following table describes each of the parameters.

Command or parameter	Description
CommandName	Either `setup.exe` or `SME3.2.exe`, depending on the SnapManager installation media being used.
`REMOVE=ALL`	Causes the software installation utility to remove SnapManager (as if you selected the Remove option in the Program Maintenance screen).
`REMOVEREPORTFOLDER=1`	Optional. Causes the software installation utility to remove the Report folder (as if you selected the Remove Report Folder option in the Remove the Program screen).
`/L` TempDirPath\LogFileName*	Optional. If you specify this option, detailed information about the installation will be written to the specified log file. This information can be used to investigate details about how a particular instance of SnapManager for Microsoft Exchange is installed. The asterisk ("``") is a wildcard character that specifies that all of the installation information (such as status messages, nonfatal warnings, and error messages) should be logged. TempDirPath* is the fully qualified name of the directory in which the installation log will be created or overwritten. LogFileName is the name of the file to which the installation information will be written.

Examples

Consider the following two scenarios.

Installation details	Scenario 1	Scenario 2
Installation media to be used	CD inserted into the CD-ROM drive on `E:\`	Installation package downloaded to `C:\NetApp\downloads\`
SnapManager license	Filer-sidelicense	Server-side license (key `ABCDEFGHJIJKLMN`)

For scenario 1, enter the following at the command line:

E:\setup.exe /v"REMOVE=ALL /qb"

For scenario 2, enter the following at the command line:

C:\NetApp\downloads\SME3.2.exe /v"REMOVE=ALL REMOVEREPORTFOLDER=1 /qb"

General procedure

To install SnapManager using the software installation utility in unattended mode, complete the following steps.

Step	Action
1	Access the command line of the target host system.
2	At the command line, either enter the command string or enter the name of the script that executes the command string. Result: The software installation utility upgrades the SnapManager for Microsoft Exchange software.
3	Proceed to Chapter 4, Starting SnapManager for the First Time.

Step

Action

Access the command line of the target host system.

At the command line, either enter the command string or enter the name of the script that executes the command string.

Result:

The software installation utility upgrades the SnapManager for Microsoft Exchange software.

Proceed to Chapter 4, Starting SnapManager for the First Time.