Table of ContentsLibraryView in Frames

Preparing to upgrade SnapManager

Ensure that you prepare the target system, the environment, and the existing SnapManager application before you begin the upgrade process.

Before you begin

If you need to interrupt connectivity to the Exchange data when upgrading other components, such as storage systems or connection protocols, take Exchange offline.

Close SnapManager before you begin upgrading to the new SnapManager version.

Uninstall SnapManager versions earlier than 3.2 before you install SnapManager 6.0.

About this task

When you upgrade SnapManager on a 32-bit system, set the SnapMgrService account to a Windows domain account that has the required rights to manage Exchange databases. Ensure that you use the same account, as the one used by the SnapManager server. The SnapManager installation program prompts for this account during installation.

You do not need to stop Exchange services while you upgrade SnapManager. Exchange can continue to run while you upgrade SnapManager.

You do not need to stop Exchange services while you upgrade SnapManager; Exchange can continue to run while you upgrade.

Note: When you upgrade, all previous backup jobs will run correctly. The new functionality will not be available for existing jobs.

Steps

  1. Prepare your target system and environment.
  2. If you have upgraded the underlying SnapDrive or Microsoft iSCSI initiator versions to prepare your storage system for upgrading SnapManager, remove the iSCSI dependency with respect to SnapManager during the SnapManager upgrade process.

    There are two ways to do this:

    • Run the Configuration wizard and use the Add Microsoft iSCSI Service Dependency page to remove this dependency.
    • Stop the Microsoft Exchange System Attendant resource service.

    After you finish upgrading the SnapManager application, you can restore the dependency.

  3. Prepare the existing SnapManager application.
Related concepts
SnapManager licensing options
SnapManager for Exchange Service identity account requirements
Prerequisites for uninstalling SnapManager
SnapManager reinstallation with or without uninstallation
Related tasks
Backing up system resources and data
Installation of SnapManager on a stand-alone Windows host system
Installing SnapManager after creating a new Windows cluster
Installing SnapManager in an existing Windows cluster
Related reference
Storage system requirements
Windows host system requirements